We have recently increased our shipping costs

We have increased our shipping rates as Canada Post has added a variable fuel surcharge to all shipments.

Who We Use & Packaging Tracking

All orders are delivered via Canada Expedited Post and you will be provided a tracking number to track your order. We usually ship within 24 hours of your order being placed, and delivery in Calgary is within 1-2 business days. Delivery to BC varies based on postal code, but is anywhere from 3-7 business days for delivery. Delivery to Ontario varies based on postal code, but is anywhere from 5-7 business days for delivery.

Shipping: North America

Canada

• We offer free shipping Canada wide on orders over $150.00 excluding the Yukon, North West Territory and Nunavut. All orders are delivered via Canada Expedited Post and you will be provided a tracking number to track your order. We usually ship within 24 hours of your order being placed, delivery to Yukon, North West Territory and Nunavut is within 7-10 business days.
• A $40 CAD delivery fee will be charged on orders to the Yukon, North West Territory and Nunavut.

United States

• For orders under $150 USD a $20 CAD delivery fee will be charged, plus $2 for signature required.
• For orders over $150 USD your order will be shipped for free, plus $2 for signature required.

Shipping International

Our international shipping rates are as follows:

• For orders under $300 CAD a $50 CAD delivery fee will be charged, plus $2 for signature required.
• For orders over $300 CAD your order will be shipped for free, plus $2 for signature required.

Order Tracking

We offer Canada Expedited Post with tracking with every order, this includes international orders. Once your order has shipped, you will receive an email confirmation with your tracking information to track with Canada Post.

Sales Tax

All orders will have their respective provincial and government sales tax applied that includes GST, HST and PST as required by the government based on where the order is being shipped.

Local Pick Up

Pick up hours are Monday-Friday 8:30-8:45 (closed stat holidays) location #242-4411 16 Ave NW

Complimentary Free Sample

All orders receive two complimentary samples if two options are selected when checking out or added to the order notes. If no samples are selected, no samples will be sent.

Refund Policy

Our aim is for you to be 100% satisfied with your purchase and we stand by the quality of our products. If for any reason you are unhappy with your purchase please contact us. Please follow the below reasonable guidelines for product exchanges and returns.

• Products must be purchased from the Revoderm website, our clinic, or via a phone order, purchases from other distributors must be returned to where you purchased the products.
• Return the products within 30 days of your shipped order date.
• Provide information about your order such as a copy of your invoice, order number, name, email address, and phone number with a description explaining why you are returning the product(s).
• Excessively used products will not be accepted.
• Where applicable original shipping and handling charges are non-refundable. Return shipping costs for orders are the customer's expense, unless agreed upon.
• No refunds will be provided for any bank charges or custom fees.

Upon product return we will issue a refund or exchange an unsatisfactory product for an alternative product of equal or lesser value with consideration of the above criteria.

To return a product for a refund or exchange contact our team on 1-888-202-4038 or email us at info@derm.ca prior to mailing your products as we may be able to resolve your issue.

Please mail your products to:

Revoderm Pharma
Attn: Exchanges/Returns
242, 4411 16 Avenue NW
Calgary, Alberta, Canada T3B 0M3.