1. How long will it take for my order to be shipped and arrive ?
Orders placed Monday-Friday within Calgary are usually delivered within two business days, often times delivered the next day. Local Calgary orders placed on weekends are usually delivered next business day. Rural Alberta orders placed Monday-Friday are usually delivered within two business days, Orders placed on weekends are usually delivered within two business days. Out of province orders may take 5-10 business days, depending on how remote of an area the postal code is.
• USA shipping may take anywhere from 7-14 business days depending on zip code
• Europe may take 3-4 weeks depending on customs
• Australia may take 3-4 weeks depending on customs
• Worldwide up to a month depending on region and customs
***Please note these are estimates based on previous shipments and in some cases shipping may be quicker or slower to unforeseen circumstances.
* For orders outside of Canada, customs / VAT may apply

 

2. Do I automatically get my reward points at the check out?
When you view your cart you will be presented with how many reward points you have to use with your purchase. You will also see how many points you will collect with your current purchase.

 

3. How can I place an order?
If you have not registered, you’ll find the register next to log in on the top of the landing page. Simply fill in the details you are prompted to. If you have an existing account use the login on the top of the landing page. Add the products you’d like to buy to “add to cart”. When you are finished selecting and adding items to cart, select “view cart” on upper right of screen. You may use any reward points you have accumulated. You’ll find “proceed to check out” at the lower right of the products you have in your cart... click on “proceed to check out”. Fill in billing details, if your billing is the same as the shipping address, uncheck the blue check mark in ship to different address. Choose your payment method, accept the two agreements below payment and press the purple button on lower right “place order”.

 

4. Where can I ask for my samples?
You’ll find a select free sample on the billing page, right below Order Notes.

 

5. How do I contact you regarding my order?
You may call or text us at 1 403 202 4038 or call 1 403 202 4038 or Email: info@derm.ca

 

6. My tracking is showing pending or pre shipment, what do I do?
If your tracking or pre shipment is pending, it hasn’t shipped out yet.

 

7. What if I am not sure what to order, where can I get help?
You may call or text us at 1 403 202 4038 or call 1 403 202 4038 or Email: info@derm.ca. You may also book a complimentary virtual consultation by visiting https://revoderm.com/bookingpage/