Frequently Asked Questions

Your Account

There are many advantages of signing up listed below:

  • Save multiple addresses in your address book for easier checkout
  • Save products that you are interested in to your Wishlist
  • View previous orders with a reorder feature to provide a streamlined purchase experience.

If you don’t have an account, sign up and register for free.  We will send you an email that needs to be verified to activate your account.

Click on the “Login” button and the top of the screen and click on the “Forgot Your Password?” link reset your password link. Enter your email address and you’ll receive an email with a link that needs to be confirmed in order to change your password

First make sure you are logged in, using the left have menu select “Update Password” and fill in all the fields and then click the button “Save” to save your new password.

Firstly, you will need to be logged in, once logged in your will be redirected you’re your Main Account page, from the left menu you can navigate the areas you want to view or edit from updating addresses, changing your password, reviewing your order history and reordering previous orders.

The Wishlist allow for you to add certain items of interest or your favourite products. To add items you must be logged in first in order for them to be saved. From the Wishlist you can add items to your cart and continue to checkout.

After logging into your account you can access from the left hand menu your previous order history. Within your order history you can view and print your invoices and reorder previous orders.

Some emails you cannot unsubscribe from as they are transactional emails – these include emails from updating your password, processed orders to important Revoderm update notices.

Unsubscribe Newsletters and Promotional Emails
Click on the Unsubscribe link located at the bottom of all Revoderm emails that you receive and follow prompts.

Customer Service

Our skin specialists will help you to find the perfect skin care products for your skin concerns.

To contact customer service to enquire about our products or about product returns and exchanges contact our team on 1-855-376-3376 (international +1 403 457 1900) or email us at info@revoderm.com.

We do offer a free in-house consultation in our Revoderm dermatology skin care clinic to assist you with your skin concerns. If you are unable to come to our clinic, please fill out our contact form or call us and we will either email you or organise a phone conversation to assist you further.

We do process phone orders, however creating an account provides many features and peace of mind. Please sign-up and create an account. Also when signing-up you get all the additional benefits from rewards points, reordering previous orders, your address book for multiple addresses and more.

Please contact us using our contact form or call 1-855-376-3376 (international +1 403 457 1900) and explain the issue with your order.

For issues with damaged products or damages by the courier us immediately.

Our aim is for you to be 100% satisfied with your purchase and we stand by the quality of our products. If for any reason you are unhappy with your purchase please contact us.

Please follow the below reasonable guidelines for product exchanges and returns

  • Products must be purchased from the Revoderm website, our clinic or via a phone order, purchases from other distributors must be returned to where you purchased the products.
  • Return the products within 30 days of your shipped order date.
  • Provide information about your order such as a copy of your invoice, order number, name, email address, and phone number with a description explaining why you are returning the product(s).
  • Excessively used products will not be accepted.
  • Where applicable original shipping and handling charges are non-refundable. Return shipping costs for orders are the customers expense, unless agreed upon.
  • No refunds will be provided for any bank charges or custom fees.

Upon product return we will issue a refund or exchange an unsatisfactory product for an alternative product of equal or lesser value with consideration of the above criteria.

To return a product for a refund or exchange contact our team on 1-855-376-3376 (international +1 403 457 1900) or email us at info@revoderm.com prior to mailing your products as we may be able to resolve your issue.

Please mail your products to:

Revoderm Pharma
Attn: Exchanges/Returns
242, 4411 16 Avenue NW
Calgary, Alberta, Canada T3B 0M3

We want you to be 100% satisfied with your purchase and we stand by the quality of our products. Should you for any reason be unhappy with your purchase please let us know your concerns and we will work to resolve your issue. Whether it be advice on how to correctly use the product, a refund or to exchange an unsatisfactory product for another one.

Orders & Shipping

All orders are delivered via Canada Expedited Post and you will be provided a tracking number to track your order.

Canada

– We offer free shipping Canada wide excluding the Yukon, North West Territory and Nuvavut.
– Order to the Yukon, North West Territory and Nuvavut a $40 CAD delivery fee will be charged.

United States

– For orders under $300 CAD a $20 CAD delivery fee will be charged.
– For orders over $300 CAD your order will be shipped for free.

Our international shipping rates are a follows

– For orders under $300 CAD a $50 CAD delivery fee will be charged.
– For orders over $300 CAD your order will be shipped for free.

We offer Canada Expedited Post with tracking with every order, this includes international orders. Once your order has shipped, you will receive an email confirmation with your tracking information to track with Canada Post.

All orders will have their respective provincial and government sales tax applied that includes GST, HST and PST as required by the government based on where the order is being shipped.

All orders receive a complimentary sample.

Distributors & Stockists

Please fill out our form on our Contact Us page and select from the form Subject dropdown “Become A Distributor”. We will get back in touch with you to discuss further. Currently we work with dermatologists and skin care clinics.

Security & Payment Gateways

We use Stripe and PayPal to handle payments to provide you with the best peace of mind when shopping with us.

Stripe – For more information on Stripe visit the following pages – Stripe Payment system – Card and Payment Types Accepted and Stripe’s Payment Security.

 PayPal – PayPal is a safe and easy way to pay. Use your credit card with PayPal and get all the benefits of your credit card without exposing your card number.

We are committed to ensuring that your personal information is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with our privacy policy.

Please read our Privacy Policy for more information and details.

Our Products – Why We Are Different